Resolve Customer Technical Issues
ODS provides hands-on technical support to resolve customer computing problems and restore normal service to standard operation as quickly as possible.
Information Technology Services (ITS) describes a broad range of services and supporting technologies, but in a nutshell, it’s every element of Information Technology necessary for the successful operation of an organization. While it may appear straightforward in principle, the truth is it’s anything other than simple. No one person is capable of mastering all of it, meaning a competent manager will usually be a jack of all trades and master of none, whereas a capable technician will be a master engineer or one or more disciplines, but relatively unfamiliar with others.
As a result, the most successful ITS teams are often built like military special operations teams, with command providing broad knowledge and tactical oversight, while fielded units are expert level specialists dedicated to fulfilling their specific roles. ODS excels in this environment and is capable of providing the best teams available in the Information Technology Services field.
To better illustrate the ITS field, we will explain some examples of various use cases. It should be noted that as a rule, information technology services in an organization are generally dedicated to the provision of intelligent, functional, and efficient technology solutions. Any or all of the following branches of information technology could apply to your organization. Note that the following examples are provided to illustrate an overview of the complexity of a functional ITS Department embodies. Your organization may have some, all, or none of these elements.
To better illustrate the ITS field, we will explain some examples of various use cases. It should be noted that as a rule, information technology services in an organization are generally dedicated to the provision of intelligent, functional, and efficient technology solutions. Any or all of the following branches of information technology could apply to your organization. Note that the following examples are provided to illustrate an overview of the complexity of a functional ITS Department embodies. Your organization may have some, all, or none of these elements.
Office of the Chief Information Officer
The CIO is typically in charge of long-term tasks and organizational goals, performance management, strategic direction, process management, and day to day operational concerns such as strategy alignment, operational planning, and resource management. Additionally, the CIO will also oversee policy, communications, and digital services, among other tasks.
Communications Technology Department
This group will be involved with supporting and maintaining communication systems, telephony infrastructure, and networks. It will also review and consider new communications capabilities and technologies for the organization.
Enterprise Applications
This organization will develop and implement software-based solutions for the entire organization and any related subgroups or other user groups. This can include websites, operating systems, word processing programs, and other software as may be needed.
Infrastructure and Operations
This arm of the Information Technology Services division provides 24-hour technical support for business and computing activities. This group also supports desktop computers, operating systems, and can also provide disaster recovery.
Security and Identity Management
This element will often ensure that identity management policies are properly implemented throughout user and corporate systems. Generally speaking, the privacy of individual users will be the first concern of this office.
Teaching
Often times the ITS department will have one or more teachers whose purpose is to assist new or existing users in learning and adopting new or challenging technologies implemented for the organization.
These are just some of the many functions ITS services perform for an organization. In the event you are trying to determine whether or not your organization could benefit from some or all of the services ODS offers, we welcome your inquiry and look forward to serving you.
